Student Financial Services Coordinator
ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
● Provide exceptional customer service in all job functions/interactions
● Adjust billing related to tuition and fees, room and board, parking, food services, bookstore, rebate and miscellaneous charges.
● Process bookstore charges, housing, parking and course fees as well as admissions deposits through ASCII posting
● Process and record student and non-student account receivable payments, accurately process, record and reconcile cash receipts, process credit card payments in accordance with privacy practices
● Coordinate College IL payments
● Coordinate International Student and Athletic Insurance billing
● Work with LIS to ensure student financial information is accurate and up to date
● Collaborate with Associate Director and FA Coordinator regarding VA Benefit EFT Payments and Chargebacks, ALT/Private Loan adjustments and Financial Aid Disbursement
● Work with 3rd party servicer to coordinate payment and payment plan inquiries and issues, refunds and stale refund checks
● Add/remove account restrictions as appropriate
● Assist with account adjustments for bankruptcy and other settlements and management of accounts assigned to collection agencies
● Assist in development and maintenance of departmental policies and procedures
● Reconcile Petty Cash
● Maintain confidentiality of records and information
● Assume additional duties as assigned by immediate supervisor
QUALIFICATIONS (EDUCATION / CERTIFICATION / EXPERIENCE):
● Bachelor’s degree in accounting, business administration or related field
● Minimum of 3-12 months in Student Services or Customer Service
SKILLS AND SPECIFICATIONS:
● Understanding of Accounts receivable and collections processes and principles
● Business planning – organize financial data, develop and follow systematic approach to tracking finances
● Proficient in Microsoft Office (Word, Excel) basic applications
● Ability to learn technological applications
● Excellent communication skills
● Ability to relate effectively with students, staff members, and office visitors
● Ability to work in a fast paced, highly quality-focused service environment with excellent organizational skills and a professional manner
● Ability to take directions and use independent judgment
● Ability to work in a safe and secure work environment that may periodically have unpredicted requirements or demands
● Commitment and respect for diversity
● Commitment to Carthage College mission and goals
● Ability to perform all of the essential functions, skills, and specifications of the position
About Carthage
Located on the shore of Lake Michigan in the thriving Chicago-Milwaukee corridor, Carthage College blends the best liberal arts traditions with desirable degree programs, transformative learning opportunities, and personal attention from dedicated faculty and staff. Our beautiful campus, an 80-acre arboretum with stunning lake views, is home to 2,600 undergraduate students and 200 graduate students. Founded in 1847, Carthage is consistently named a Best Midwestern College by The Princeton Review and a Most Innovative School by U.S. News & World Report. All Carthage employees play a vital part in the success of our students, as we work together to create an environment where all can achieve their true potential. Grow with Carthage.
Carthage College is an equal opportunity employer (EOE) dedicated to the goal of building a culturally diverse community. We welcome applications from a broad spectrum of people, including members of ethnic minorities, women, veterans, and individuals with disabilities.